Returns & Exchanges

At Bento&co, we want you to be completely satisfied with your purchase. If your order isn't quite right, you can return unused items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Contact our customer support team with your order number and the reason for your return to receive an authorization code.

2

Prepare the Package

Securely pack the unused items in their original boxes, ensuring all tags and protective wraps are intact to prevent damage during transit.

3

Ship the Item

Affix the provided return label or ship the package via a tracked postal service to our warehouse address in Kyoto, Japan.

4

Receive Your Refund

Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing